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OUR GUARANTEE

There are many things about Jolis International that you need to know and one of the most important things is our guarantee and promise to you. We take pride in our work and below is a list of our guarantees and promises that we take very seriously.

1. TO STAY ONLINE

We are a hosting company, and we take uptime and keeping your websites online seriously. We will do anything that is possible to keep you online and make sure everything is operating smoothly. That is our word to you.

2. TO STAY CURRENT

Being in the technological world we're in today, we're here to make sure that we'll provide you with the latest technology and most up to date softwares. This means that we'll be constantly looking for the next new thing to add to our feature list, and keeping all of our customers up to date on the latest technology. That is our guarantee.

3. TO BE PROFESSIONAL

Professionalism & Honesty is always the best policy and we will always stand by them. You have our word that our staff will always act in a professional manner and if there is a problem, rest assured we'll let you know what the exact issue was. If there is ever a reason that you feel that we've been unprofessional or dishonest, please feel free to contact our management.

4. TO SUPPORT YOU

With so many companies to choose from out there, one thing that differentiates us from other companies is our support staff. Any issues you have for us, we promise that we'll do our best to resolve it and respond to you in the quickest manner possible.

5. TO LISTEN

Last, but not least, we promise to listen to you. No company can be be truly successful without listening to their clients and acting upon their clients' feedback. After all, customers have priority above everything. Thus it is our guarantee to you that we'll listen, whether you have any suggestions or comments on our services, or wish for us to add new features, we'll always be here listening. So, if you have anything to share, please let us know. We'll be listening.

6. 1 YEAR MONEY-BACK GUARANTEE (APPLICABLE TO G7PANEL SHARED HOSTING ONLY)

Not happy with the hosting service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own.

7. CANCEL ANYTIME

No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.