How do I report potential fraud, spoof or unauthorized transactions to JPesa?
It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so). Here are some types of fraudulent activity. Please follow the steps we've included below to report them:
- Unauthorized activity on your JPesa account
- Fake JPesa emails or spoof websites
- Items not received or a potential fraudulent seller
Unauthorized activity on your JPesa account
If you've received an email notification that something has been changed on your account, but you don't remember changing it, please change your password and security questions. Next, you can update any changed information, such as your email address, address, phone number, or other profile information.
If you notice a transaction that you didn't authorize on your JPesa, bank or credit card statement, let us know right away through our Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized.
- Go to the Resolution Center on the left menu of the dashboard page.
- Click New Ticket +
If you can't log in to your JPesa account, follow the steps to reset your password.
Fake JPesa emails or spoof websites
If your account is limited, we'll send you an email with the reason for the limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center.
If you received an email stating that your account is limited but don't see any steps in the Resolution Center, you may have received a fake email. Forward it to firstname.lastname@example.org and we'll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It's also a good idea to change your password.
Items not received or a potential fraudulent seller
If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:
- Go to the Resolution Center.
- Click New Ticket +