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Knowledgebase Articles
How to transfer your website to Jolis International Hosting
Open a ticket that provides the following information: Current Account Details Confirm your current provider and amount of sites you want to migrate. This will help us understan...

How to Whitelist admin-ajax.php (Ajax Handler)
Several places recommend to block the WordPress admin area with a password. While this certainly is a good idea, implementing it properly is non-trivial. One of the problems is that the ...

How do I report potential fraud, spoof or unauthorized transactions to JPesa?
It's extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to p...

What should I do if I think there has been unauthorized access to my JPesa data?
A data incident occurs when data is accessed by unauthorized persons or parties, or when there is loss or destruction of data.    The security of your account is important to us. We h...

What is an Auth/EPP code?
A domain authorization code (also referred to as an Auth Code or an EPP Code) provides an extra level of security for the domain name registration. This code is unique to each domain name a...

How to Install Joomla Manually
This article will cover the steps needed to install and troubleshoot Joomla manually. TROUBLESHOOTING Why Joomla! 3 Installation Freezes at Creating Database Tables? During Joo...

Agent Payments
What are Agent Payments? Sales Agents are also known as Securities and Commodities Sales Agents and they basically do business on behalf of individuals, businesses and or organizat...

Agent Sales
Who are Sales Agents? Sales Agents are also known as Securities and Commodities Sales Agents and they basically do business on behalf of individuals, businesses and or organization...

Account Profile Rating
According to Jolis International, profile rating is a process where by your level of trust is determined based on the number of stars that you have in your account. This means that the...

Credit Limit
WHAT IS CREDIT LIMIT This refers to the maximum outstanding balance you can have on your account without being penalized. It can in simple terms be comparable to a flexible loan o...


Popular Knowledgebase Articles
How to Fix 503 Service Unavailable Error
If you're seeing 503 Service Unavailable errors, this means PHP processes are crashing while executing a script. As a result, the Webserver is not getting a valid response from PHP and co...

WHOIS Email Verification
We are now required to comply with rules in the ICANN Whois Accuracy Program (WAP). This is a new policy introduced by ICANN that will apply to all registered domain names and requires that...

Delays in viewing updates to a website
Why can't I see the changes I made to my website? Changes to your website can take a short while to appear on your web browser, there are two causes for these delays: Propagatio...

What is an Auth/EPP code?
A domain authorization code (also referred to as an Auth Code or an EPP Code) provides an extra level of security for the domain name registration. This code is unique to each domain name a...

How to transfer your website to Jolis International Hosting
Open a ticket that provides the following information: Current Account Details Confirm your current provider and amount of sites you want to migrate. This will help us understan...